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    • Whale Watching
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FREQUENTLY ASKED QUESTIONS

When should I arrive?

Please arrive 30 minutes before your departure time. Please note that the boat leaves at the time specified on your booking confirmation message the day before your cruise. If you miss the departure, there are no refunds.

What do I need to bring?

- A warm jacket as it can get quite cold out on the water, especially in the winter months. Close-toed non-slip shoes are a great choice as well for onboard safety.
- Don’t forget a camera, spare batteries and memory cards.
- If you require mediations, please ensure you have all that you need with you (e.g. asthmatics, heart disease, anaphylactic etc.

What do I need to bring?

- A warm jacket as it can get quite cold out on the water, especially in the winter months. Close-toed non-slip shoes are a great choice as well for onboard safety.
- Don’t forget a camera, spare batteries and memory cards.
- If you require medications, please ensure you have all that you need with you (e.g. asthmatics, heart disease, anaphylactic etc.

Are your cruises suitable for everyone?

The minimum age is 4 years old for our tours. However, if we are experiencing less than ideal ocean conditions, it is the skipper's call if children this young can head to sea. 

If you have recently visited hospital, or have a pre-existing medical condition, we would ask that you consult your GP prior to cruising. If you are pregnant or have a back or neck injury, the Ocean Blast Tours are not suitable.

What facilities are onboard?

Onboard Toilet
Photographer onboard most cruises for those that would like to take some photos of these majestic creatures home with them

Will I get seasick?

Some people never get sea sick (the lucky ones), however others need to be prepared! We advise you to take something if you are unsure – don’t let sea sickness spoil your day! 

Visit the pharmacy prior to the day of your cruise for motion sickness tablets to ensure you can make the most of your cruise. 

We strongly recommend abstaining from large milky drinks (i.e. coffee!) and large meals on the morning of your cruise

What happens if I get seasick?

We apologize, but there are no refunds for sea sickness.

What is your cancellation policy?

Though we would love to go out on the water every day sometime mother natures doesn't play along, our passengers safety and comfort is our main priority, If the trip is cancelled, you will be transferred to the next suitable day, if we cancel due to conditions and you are unable to ride another day we will refund you. 

A cancellation by the customer made less than 24 hours prior to departure incurs a 100% cancellation fee (no refund). A “no show” on the day also attracts a 100% cancellation fee.

How to purchase a gift voucher

A gift voucher is perfect for anyone who enjoys the great outdoors and the spectacular sights and sounds of the Port Macquarie Coastline and the Hastings River.
To purchase your gift voucher, please first select the activity you wish to gift, choose the date and number of spots you need and then complete the payment online.
If you have any issues completing this process, please get in touch, we're always happy to help.

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Port Jet Cruise Adventures

Where to Next...

  • Home
  • Experiences
    - Whale Watching
    - Scenic River Cruises
    - Ocean Blast Fun Ride
    - Jet Ski Hire
  • Private & Bespoke Tours
  • About Us
  • FAQs
  • Contact Us

Contact Us

  • Port Jet Cruises, Short St, Port Macquarie NSW 2444
  • 0265838811
  • 0419620765
  • [email protected]
  • Facebook
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Opening Hours:
Tuesday - Sunday: 9am - 5pm
Holiday Season: 7 days, 9am - 5pm

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